Order Cancellation Period

At Steampunk City each item is made to order. You may cancel or change your order but to do so you must contact us within 2 hours of placing it; after this window your order usually enters production and cannot be changed or cancelled. Personalised and made‑to‑order items are generally exempt from the standard 14‑day “cooling‑off” return right,but If an item arrives damaged, defective, or incorrect, contact us within 14 days for a replacement or refund. Email: [contact@steampunk.city]