Privacy Policy

Last updated: 16/05/2026

This Privacy Policy explains how steampunk.city (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

Who we are

Our website address is: https://steampunk.city

Steampunk City is an online store offering print-on-demand clothing and related products, including t-shirts, hoodies, and other items inspired by steampunk style.

For the purposes of applicable data protection law, we are the data controller for the personal information we collect through this website.

Information We Collect

We may collect and process the following types of personal information:

  • Name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Phone number.
  • Payment information, where necessary for order processing.
  • Order details, including items purchased.
  • Account information, if you create an account.
  • Communication records, such as emails or messages sent to us.
  • Technical information, including IP address, browser type, device type, and pages visited.
  • Cookies and similar tracking data.

We only collect personal information that is relevant to operating our website, processing orders, providing customer support, and improving our services.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To arrange shipping and delivery.
  • To communicate with you about your order or account.
  • To respond to customer enquiries and support requests.
  • To process payments and handle refunds.
  • To improve our website, products, and customer experience.
  • To send marketing emails, where you have consented or where otherwise permitted by law.
  • To comply with legal and regulatory obligations.
  • To detect and prevent fraud or misuse of our website.

Print-on-Demand Fulfilment

We sell print-on-demand products, which means that when you place an order, your personal information is shared with third-party production and fulfilment providers so they can manufacture and ship your items directly to you.

These providers may include companies such as Printful and Printify, as well as any other fulfilment partners we may use from time to time.

The information shared with fulfilment partners may include:

  • Your name.
  • Shipping address.
  • Billing address.
  • Email address.
  • Phone number, where needed for delivery.
  • Product and order details.

These third-party providers use your information only to fulfil your order and provide related services on our behalf.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contract: to process your order, deliver your products, and provide customer support.
  • Legitimate interests: to improve our website, prevent fraud, and manage our business.
  • Legal obligation: to comply with accounting, tax, and consumer protection requirements.
  • Consent: for sending marketing emails and using certain cookies, where required.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Payment processors.
  • Print-on-demand production partners.
  • Shipping and delivery providers.
  • Website hosting and maintenance providers.
  • Email marketing providers.
  • Analytics and advertising providers.
  • Professional advisers, such as accountants or legal advisers.
  • Authorities where required by law.

We only share the information necessary for each service provider to perform its function.

International Transfers

Some of our service providers may process personal data outside the UK or European Economic Area. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and support marketing.

Cookies may be used for:

  • Essential website functions.
  • Shopping cart and checkout operation.
  • Analytics and performance measurement.
  • Marketing and advertising.

You can manage or disable cookies through your browser settings, and where applicable through our cookie consent banner

Marketing Communications

If you sign up for our mailing list or otherwise consent, we may send you emails about new products, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including:

  • Fulfilling your order.
  • Maintaining business records.
  • Meeting legal, tax, and accounting obligations.
  • Resolving disputes and enforcing agreements.

When information is no longer required, we will delete or anonymise it where appropriate.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.

However, no online system can be guaranteed completely secure, so we cannot promise absolute security.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability.
  • Lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites or services which may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be posted on this page with a revised date

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Website: steampunk.city
Email: contact@steampunk.city
Business address: [Insert your business address, if applicable]